BigCommerce vs Shopify:
How Do These Two Ecommerce Platforms Compare in Terms of Security and Support

This BigCommerce vs Shopify comparison give you the facts to help you decide which platform is a better choice for your online business! Read and discover how do these two ecommerce platforms compare in terms of security and support!

When it comes to creating your own online store, it is important to find an ecommerce platform that can scale and grow as your business develops and grows. A reliable and well-known ecommerce platform that gives you all the tools you need to manage your online store, ensuring your customers enjoy an excellent service, and ensuring your customers are happy with their purchase is all your business needs.

In the ecommerce world, there are two popular platforms – BigCommerce and Shopify.  Shopify is a globally known platform that offers their hosted ecommerce services since 2004. BigCommerce, on the other side, is a relatively new company, however, it is known as one of the fastest-growing ecommerce solutions on the market.  Both ecommerce solutions have a lot to offer to business owners, especially to beginners.

So, what do you think is a better ecommerce platform for your online store? Shopify or BigCommerce?

In this article, we will share how BigCommerce and Shopify differentiate in terms of security and support.

For your online store to function at all times, you need an impeccable security, as well as, the highest possible uptime. What are we trying to say is that you need to minimize the chances of downtime as downtime can result in loss of visitors, damaged reputation, damaged brand trust, loss of revenue, extra outgoings for technical staff, risk of data loss, website damage, slowing down general business development, loss of time, and etc.

BigCommerce users enjoy unlimited storage capacity, as well as, bandwidth with 99.99% uptime. They manage to deliver 100% availability during Cyber Week which is great. When it comes to security, all servers are PCI DSS 3.0 certified. This protects against personal and credit card information attacks. There are extra security measures such as server-specific firewalls, perimeter, intrusion detection software, DDOS mitigation solution, and 24/7 human monitoring.

Shopify also uses a professional approach. All stores are automatically Level 1 PCI DSS compliant and they are fully protected by an automatic backup system. If the merchant finds out that something strange is going on, they can report through Shopify HackerOne page.

If something goes wrong, and you are on your own, we suppose you would want to count on a reliable customer support. If you are wondering how do BigCommerce and Shopify differ in terms of customer support, BigCommerce reveals that they try to offer their customers the best support experience on the market. Their online video series, as well as, their knowledge-base cover all common topics and questions in an understandable way. There is also a 24/7 local phone support available (this support is available for 9 countries only) and international support.

Shopify also offers 24/7 customer support and you can reach the team via email or chat with a Shopify Guru. You can also talk directly over the phone for extra help. Shopify answers fast and they have a large database of FAQs.

The final choice depends on your overall business goals and your preferences. If you are interested in growing a store and promote the store on as many channels as possible, BigCommerce is a better option. If you are just starting out and you want a well-designed store that you can access and manage from anywhere, Shopify is the right choice.

Questions or comments?